Introduction
trainiwcjc d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trainiwcjc.live or use our services.
Data We Collect
We may collect and process the following categories of personal data about you:
- Contact Information: Including your name, email address, phone number, and postal address when you contact us or request our services.
- Business Information: Company name, job title, industry sector, and business requirements when you enquire about our attribution platform analysis services.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and interaction patterns.
- Communication Data: Records of correspondence when you contact us via email, phone, or through our contact forms.
How We Use Your Information
We use the personal data we collect for the following purposes and under the following legal bases:
- Service Provision: To provide our e-commerce attribution platform analysis services, respond to your enquiries, and deliver the services you have requested from us.
- Communication: To contact you regarding your enquiries, provide customer support, and send you information about our services that may be relevant to your business needs.
- Business Operations: To manage our business relationship with you, process payments, and maintain records of our services and communications.
- Website Improvement: To understand how visitors use our website, improve our website functionality, and enhance the user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including tax and accounting requirements.
- Marketing: With your consent, to send you marketing communications about our services and industry insights that may be of interest to your business.
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.
Data Sharing and Disclosure
We may share your personal data in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep this information confidential.
- Professional Advisors: With lawyers, accountants, and other professional advisors who provide services to us.
- Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
International Data Transfers
As we operate within the European Union, your personal data is primarily processed within the EU. If we need to transfer your data outside the EU, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.
Your Rights
Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete personal data.
- Right to Erasure: You can request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can request limitation of processing of your personal data in certain circumstances.
- Right to Data Portability: You can request transfer of your personal data to another organisation in certain circumstances.
- Right to Object: You can object to processing of your personal data in certain circumstances, including for marketing purposes.
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Contact enquiries: 3 years from last contact
- Client records: 7 years after completion of services for accounting and legal purposes
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics data: 26 months (Google Analytics default retention period)
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:
Supervisory Authority
You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe we have not handled your personal data in accordance with applicable laws:
Croatian Personal Data Protection Agency
Martićeva 14
10000 Zagreb, Croatia
Website: azop.hr